Designed management tools for an AI quality assurance system, unlocking roll-out of hundreds of QA stations across global manufacturing plants

Created a root cause analysis tool for manufacturing engineers

Enhanced quality monitoring and manufacturing plant operator efficiency

Led a pivotal strategic reimagining of a user-generated content marketplace, transforming it from a "flop” into a platform with growing adoption

Developed a comprehensive, researched backed vision roadmap that guided the project’s direction and clarified essential experience changes for marketplace success

Led vision creation for an internal financial analysis tool designed to improve communication about sales performance, repeat consumer purchase patterns, and vendor performance

Managed a product team to develop an in-store inventory management app, boosting store productivity and reducing task completion time from 2.5 minutes to 30 seconds

Modernized an outdated automotive technician software to fit current infrastructure requirements and improve its performance in tough repair conditions

Designed and implemented a customizable rental resident portal application using product discovery techniques leading to an increase in user ratings from 2.8 to 4.1 stars

Established a comprehensive design system that unified 70+ internal and external applications, streamlining development and ensuring consistency

Created an asset management solution that helped 650 clients track real estate and assets more efficiently

Collaborated with design and product teams to demystify the home lending experience, establishing an experience vision that helped consumers navigate the home buying process

Designed home loan refinancing tools that allowed consumers to easily understand their potential benefits, calculate rates, and see pay-off dates

Conducted contextual inquiry on internal employee tools, resulting in recommendations for Salesforce-integrated calculators and lead management tools that created new sales method opportunities for loan officers

Executed digital ad concepts and mobile apps across various industries, including sporting goods, healthcare, and consumer packaged goods

Designed home loan refinancing tools that allowed consumers to easily understand their potential benefits, calculate rates, and see pay-off dates

Designed various promotional materials for the University of North Texas